Belaci – Terms and Conditions

Last updated: August 2026

Welcome to Belaci. By accessing our website, placing an order, or using our services, you agree to the following terms and policies. Please read them carefully before making a purchase.

1. Use of Website

By using the Belaci website, you agree to:

  • Use the website only for lawful purposes.
  • Provide accurate and complete information.
  • Avoid activities that may harm, interrupt, or misuse our website or services.
  • Not introduce viruses, spam, malicious code, or any harmful content.

Belaci reserves the right to restrict access to anyone who violates these terms.

2. Product Information

We make every effort to display accurate product descriptions, prices, colours, and images. However:

  • Slight variations in colour, texture, finish, or appearance may occur due to photography, screen settings, or production processes.
  • Product availability may change without prior notice.
  • Belaci reserves the right to modify or discontinue any product at any time.

3. Orders and Payments

By placing an order, you confirm that all information provided by you is accurate and complete.

Belaci reserves the right to:

  • Refuse or cancel an order due to stock unavailability, incorrect pricing, suspected fraud, or payment-related issues.
  • Contact you for verification before confirming suspicious or high-value orders.
  • Correct pricing or product information errors without prior notice.

Payments must be made using the payment methods available at checkout.

4. Shipping and Delivery

  • Estimated delivery timelines are displayed during checkout and may vary depending on the delivery location.
  • Delivery may be delayed due to unforeseen circumstances beyond our control.
  • Responsibility for the product passes to the customer once the order is delivered to the address provided.
  • Customers should inspect the package upon delivery and contact us immediately if it is damaged or incorrect.

5. Order Cancellation

You may cancel your order within 12 hours of placing it, provided it has not been processed or dispatched.

Once an order has been dispatched, it cannot be cancelled. After delivery, you may request a return only if it qualifies under our Return and Refund Policy.

To request cancellation:

  • Email us at care@belaci.com with your Order ID and “Cancellation Request” in the subject line.
  • You may also call us at +91 72399 22522 during working hours.

Cancellation Refund

  • Approved prepaid-order refunds will be credited to the original payment method within 5–7 business days.
  • COD orders do not require a refund, but customers should inform us promptly to prevent unnecessary dispatch.
  • Customized or personalized products cannot be cancelled once confirmed.

6. Refund Eligibility

Refunds are available only in the following cases:

  • You received a damaged, defective, or incorrect product.
  • The ordered product is unavailable and cannot be replaced.
  • Your prepaid order was cancelled within the permitted cancellation period.

Refunds are not provided for personal preferences, size exchanges, or COD orders unless the product received is damaged, defective, or incorrect.

7. Return Conditions

Refunds are processed only after the returned product has been received and inspected by our team.

The returned product must be:

  • Unworn and unused.
  • In its original packaging.
  • Returned with all tags intact.
  • In the same condition in which it was delivered.

Products that do not meet these conditions may not qualify for a refund.

8. Non-Returnable and Non-Refundable Products

The following products are generally not eligible for return or refund:

  • Earrings, nose pins, and hair accessories due to hygiene reasons.
  • Customized or personalized products.
  • Products purchased during a sale, with a discount, or using a gift card, unless received damaged, defective, or incorrect.

9. How to Request a Refund

Email us at care@belaci.com within 48 hours of delivery and include:

  • Your Order ID.
  • Clear photographs or videos showing the issue.
  • A brief explanation of the reason for your request.

Our team will review the request and contact you with the next steps.

10. Refund Timeline

  • Once the returned product is received, inspected, and approved, the refund will be initiated within 5–7 business days.
  • Refunds will be credited only to the original payment method, including credit card, debit card, UPI, or wallet.
  • The time taken for the amount to appear in your account may vary depending on your bank or payment provider.

11. Intellectual Property

All content available on the Belaci website, including product images, designs, text, graphics, logos, and layouts, belongs to Belaci or its licensors.

No content may be copied, reproduced, distributed, modified, or used commercially without written permission from Belaci.

12. Privacy

Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, store, process, and protect your personal information.

13. Limitation of Liability

Belaci shall not be responsible for:

  • Indirect, incidental, or consequential losses resulting from the use or inability to use our website or products.
  • Delays, losses, or damages caused by circumstances beyond our reasonable control.
  • Minor product variations caused by photography, screen settings, or production processes.

Any product warranty will be limited to the warranty specifically mentioned on the relevant product page.

14. Changes to This Policy

Belaci may update these terms and policies from time to time. Any changes will be published on this page. Continued use of our website after an update means that you accept the revised terms.

15. Governing Law

These terms and policies are governed by the laws of India. Any dispute shall be subject to the jurisdiction of the appropriate courts in India.

Contact Us

For any questions, cancellation requests, refund requests, or policy-related concerns, please contact us:

Email: care@belaci.com
Phone: +91 72399 22522

Belaci – Feel Comfortable. Shop Confidently.