Frequently Asked Questions (FAQs) – Belaci 

Whether you're shopping for elegant jewellery or stylish ladies’ bags, we’re here to make your experience seamless. Find answers to the most common queries below.

1. Orders & Payments

Q1. How do I place an order on Belaci?

  •  Browse through our jewellery and bag collections, select the item you love, and click “Add to Cart.” Proceed to checkout and complete your purchase securely in just a few steps.

Q2. What payment methods are accepted?

  •  We accept all major debit/credit cards, UPI, Net Banking, and select digital wallets. Every transaction is encrypted and 100% secure.

Q3. Can I modify or cancel my order after placing it?

  •  Orders are processed quickly to ensure prompt delivery. If you wish to make any changes, contact our support team immediately. If your order hasn’t been shipped yet, we’ll do our best to assist.
2. Shipping & Delivery

Q4. How long does it take to receive my order?

  •  Most orders are delivered within 3–7 business days, depending on your location. In rare cases, external logistics delays may affect the timeline.

Q5. Do you offer international shipping?

  •  Currently, we only ship within India. International shipping will be introduced soon — stay connected for updates!

Q6. How can I track my order?

  •  Once your order is dispatched, you'll receive a tracking link via SMS and email to monitor the shipment in real-time.
3. Product & Quality

Q7. Are Belaci products waterproof and tarnish-free?

  •  Yes! All our jewellery is waterproof, tarnish-free, skin-safe, and designed for lasting wear. Our bags are made from vegan leather and other durable materials.

Q8. Is the jewellery safe for sensitive skin?

  •  Absolutely. We use skin-friendly materials tested to ensure they’re gentle and irritation-free.

Q9. Will the colour or polish fade over time?

  •  With proper care, the shine and finish of our products last beautifully. Please refer to our Product Care Guide for more tips.
4. Returns & Exchanges

Q10. What is your return policy?

  •  We offer easy returns within 7 days of delivery for unused and undamaged products in their original packaging.

Q11. How do I initiate a return or exchange?

  •  Simply email us at support@belaci.com with your order number and reason. Our team will assist you with the return or exchange process.

Q12. When will I get my refund?

  •  Once we receive and inspect the returned item, refunds are processed within 5–7 working days via your original payment method.
5. Miscellaneous

Q13. Do you offer gift packaging?

  •  Yes! All Belaci orders come with elegant gift-ready packaging. You can also add a personalized note at checkout.

Q14. Can I request custom jewellery or bags?

  •  Custom designs are not currently available — but we’re working on exciting personalized options soon!

Q15. How can I contact Belaci for help?

We’re happy to assist you anytime:

 📧 Email: care@belaci.com

 📞 Phone: +91 72399 22522

Didn’t find your question here?

Reach out to our friendly customer support — we’re here to help you feel comfortable and confident with every purchase!